In order to keep in touch with you, Quinta de Sant’Ana needs to collect some personal data from our clients, however it needs to have your prior consent.

Our Privacy Policy serves a clear understanding of how we collect, use, share and protect the personal data of our customers when they use our services or visit our website.

QUINTA SANT’ANA reserves the right to modify this Privacy Policy at any time, and we recommend that you consult it regularly.

Nature of personal data

Personal data means any personal information you may provide that can enable us – directly or indirectly – to identify you as a natural person.

Rights of access, rectification, elimination and opposition

Your data will be collected and processed by Quinta Sant’Ana do Gradil – actividades turísiticas, Lda., tax number 502 995 572 headquartered at 2665-113 Gradil, Rua Direita 3, Mafra, Portugal, hereinafter referred to as QUINTA SANT’ANA. This is the company responsible for the processing of personal data within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (hereinafter GDPR).

The GDPR benefits, by means of a simple written request, a right of access and rectification of the information that concerns it. It may also, for legitimate reasons, oppose the processing of data relating to it.

In order to exercise one of these rights and to obtain the communication of information concerning you, you should simply contact:

Phone: +351 261 963 550

Registered letter to: Quinta Sant’ Ana do Gradil – actividades turísiticas, Lda., 2665-113 Gradil, Rua Direita 3, Mafra, Portugal

Commitments of QUINTA SANT’ANA in terms of protection of personal data

Transparency and Purpose: no personal data is collected without your consent. The optional or obligatory nature of the conditions to be communicated within the scope of the collection made shall be indicated in advance. We collect and process your personal data solely for the purposes described in this Term and inform you about the recipients of the data.

Proportionality and relevance: we only collect and process the personal data necessary to correct treatment of your request or to customize the services that are proposed to you.

Need: we only keep your personal data for the period necessary for your treatment.

Security and Confidentiality: we take the necessary measures to ensure the confidentiality of the data and to prevent its disclosure to unauthorized third parties.

Respect for your rights: you are informed of your rights of access, rectification and opposition in accordance with GDPR. Contact service data are given below.

What are the personal data collected?

You may be asked to provide your personal information when making a reservation.
The compulsory or optional nature of the information requested is indicated during the collection by an asterisk. The requested information marked with an asterisk is mandatory because it is indispensable for the processing of your requests. The other information is designed to get to know you better and to improve the services. As a consequence, they are optional.

We collect and process, in particular, your name, address, e-mail address, telephone number, date of birth and credit card number.

We do not voluntarily collect sensitive information, such as those related to race, ethnicity, political opinions, religious and philosophical beliefs, union membership, health or sexual orientation.

When will your data be collected?

Your personal data may be collected in different ways and in particular when you:

  • make a reservation by telephone or e-mail;
  • make a reservation on the website;
  • check-in;
  • send an electronic message (Facebook);
  • subscribe to the newsletter’s mailing list;
  • answer a satisfaction questionnaire.

What are the purposes?

  • Management of reservations;
  • Management of the loyalty program;
  • Improvement and customization of our services;
  • Management and monitoring of the relationship with the client;
  • Subscription management of the newsletter;
  • Management of operations related to prospecting;
  • Elaboration of commercial statistics;
  • Management of their requests for right of access, rectification and opposition;
  • Debt and litigation management;

By making a reservation on the website or after having provided your personal data on the same, you can also be informed of our offers in the form of newsletters, emails (events and personalized offers of proposed products and services).

Sharing of your personal data

Your personal data collected by QUINTA SANT’ANA may be transmitted, upon your consent, to the subcontractors for all or part of the purposes identified above, as well as for the maintenance, accommodation and management of your computer systems and equipment, under the terms permitted by law which regulates the processing of personal data. These entities are obliged to maintain confidentiality and to guarantee security with respect to the personal data to which they have access, and should not use such data for any other purpose, either for their own benefit or relate them to other data they have.

Sensitive transactions

Sensitive transactions (e.g. credit cards) are transmitted through a secure mode with encryption and authentication algorithms. These secure transactions are identifiable by the presence of a closed padlock in most browsers. However, QUINTA SANT’ANA do not control all the risks related to the operation of the Internet and draw the attention of the netizens to the existence of possible risks inherent in their use and operation.

Retention of data

The data is stored for a period of time not exceeding the required duration of the purposes for which it was collected.

Social networks

We may include on our site third-party computer applications that allow us to share content on our site with others or make others aware of your query or opinion regarding content on our site (as “share” or “like” on social networks).
The social network that provides this application button can identify you through this button, even if you did not use this button during your query to our site. This type of application button can allow the respective social network to follow your navigation through our site, simply by having your account in the social network be active in your terminal (open session) while browsing our site.
We have no control over the process used by social networks to collect information regarding your browsing our site and associated with the personal data they have. You should consult the privacy policies of these social networks to learn more about them.