Termos do serviço e política de privacidade

PT Because your privacy is very important to QUINTA DE SANT’ANA we have produced this privacy notice, which must be understood together with our Privacy Policy.
We have prepared both documents in clear, accessible and easy-to-understand language for all.

QUINTA DE SANT’ANA has tried, above all, to help you understand that your personal data is very important to us and that we protect it within our organization by adopting rigorous and robust technical, organizational and procedural measures.

QUINTA DE SANT’ANA follows the definition of “personal data” contained in the European Data Protection Regulation, which reflect information relating to an identified or identifiable particular person. A particular person who may be identified, directly or indirectly, may be considered identifiable, in particular by reference to an identifier, such as a name, identification number, location data, electronic identifiers or by one or more specific elements of the physical, physiological, genetic, mental, economic, cultural or social identity of that particular person.

1 – How we collect your data
QUINTA DE SANT’ANA collects your data over the phone, online through our platform and still in writing.

2 – What data do we collect?
Through the website, QUINTA DE SANT’ANA collects your name, electronic address, phone/mobile number, adress, NIF/ BI or CC, bank details and NISS.

3 – For what purpose do we process your data?
QUINTA DE SANT’ANA collects your data for your identification, for conducting satisfaction surveys, billing and collection of services provided, optimization of the visit,  navigation on our website and information & marketing actions, performance of employment contract, communication to customs authorities and communicate to Foreign and Border Services

4 – Personal data of children
Our services and products are not intended for children so we do not collect or intend to collect their data.
If this happens, because it is not always possible to identify unequivocally who consults us, the holders of parental responsibilities may contact us and request the deletion of any data we may have collected.

5 – How long have we kept your data?
Data retention depends on purpose. There are legal conservation deadlines that we must meet. If they do not apply, the data will be retained for the minimum period necessary for the purposes motivated the collection.

6- What are your rights?
You are entitled to access, rectification, cancellation and opposition, as well as the portability of your data and limitation of treatment. For more information on how to exercise these rights, please refer to our Privacy Policy or contact QUINTA DE SANT’ANA through geral@quintadesantana.com

7-What measures are implemented to ensure the security of personal data?
Our website has been built based on the “principle of privacy by design or privacy” that is, from the outset we considered your privacy as our priority. Technical and organisational measures were implemented in the light of that principle.

8 – Is there data communication to third parties?
We may turn to a subcontractor who treats your data on our behalf. QUINTA DE SANT’ANA will regulate this processing by contract and ensure that the subcontractor processes the data only in accordance with our instructions.

9 – Are transfers of personal data made?
It may be the case that we have to communicate personal data to third parties, if we are legally obliged to, in which case we will comply with all the legal provisions in force, and security issues at the level of data transmission.

10 – Who you can contact in case of doubt?
If you have any questions or questions about how we collect and process personal data you may contact our Data Protection Officer.

11. Cookies
“Cookies” are data files a website sends to users’ computers while they are visiting that site. These data files include information that enables important data to be stored in order to make the user’s navigation more efficient and useful.
Visitors to this website use several computers and web browsers. To make their visits as simple as possible, the browser type (for example, Internet Explorer, Google Chrome, Mozilla Firefox) is automatically stored, as well as the operating system used (for example, Windows, Macintosh, Android), and the name of the Internet service provider domain.
On each visit, Quinta de Sant’Anas’ website records one or more Cookies on the visitor’s computer, which are used to register and customise the visit. These Cookies do not save or collect personal information. Visitors can control what Cookies are stored on their computer through their browser at all times.

11.1. What type of cookies we use
Essential Cookies – Some cookies are essential to access specific sections of our website. They enable navigation on the site and use of its applications, as well as access to secure parts of the site via login. Certain services cannot be provided without these Cookies. Generally, users’ prior consent is not necessary to install essential Cookies on their device when they access the website.
Analytics Cookies — Used anonymously for the purpose of creating and analysing statistics, in order to improve the website’s operation.
Functional Cookies — Store user preferences regarding use of the site, in order to avoid resetting the site each time the user visits it (e.g. Language preferences, underage disclamer).

12 – Policy Review
QUINTA DE SANT’ANA reserves its right to change without notice the content of this privacy policy, without prejudice to inform you clearly on our website whenever this happens.

13 – Complaint Book
To make a digital complaints please access the online platform Plataforma Digital do Livro de Reclamações Eletrónico (LRE) at the following link: https://www.livroreclamacoes.pt/

Reviewed and published on 24. 02.2020